TERMS & CONDITIONS

NK MOVE LTD (UK Student Recruitment Agency)

NK MOVE LTD

Company Number: 16555596

Registered in England & Wales

Email: info@nkmove.co.uk

1. Introduction

These Terms & Conditions (“Terms”) govern the use of the services provided by NK MOVE LTD, including educational advice, student support, and assistance with university applications in the United Kingdom.

By using our website or our services, you agree to be bound by these Terms.

2. Our Services

NK MOVE LTD provides the following services:

- Guidance on choosing UK universities and courses

- Support and application assistance

- Help with preparing the required documents

- Support during the application process until admission is finalised.

- General educational consultancy

All services provided to students are completely free of charge.

We do not guarantee acceptance into any university. All admission decisions are made solely by educational institutions.

3. Student Responsibilities

Students using our services agree to:

- Provide accurate, complete, and truthful information

- Submit required documents within deadlines

- Follow instructions provided by NK MOVE LTD and the universities

We are not responsible for application delays or rejections caused by incomplete, incorrect, or late submissions.

4. Funding & Commission Disclosure

Our services are free for students.

From time to time, NK MOVE LTD may receive a commission or administrative fee from partner educational institutions for successful student enrolments.

This does not influence the advice, recommendations, or level of support we provide.

5. Accuracy of Information

We aim to provide accurate and up-to-date information.

However, universities may update requirements, deadlines, and course details at any time.

We do not accept liability for changes made by third-party institutions.

6. Limitation of Liability

NK MOVE LTD is not responsible for:

- University application outcomes

- Missed deadlines not caused directly by us

- Losses resulting from actions taken by universities or other organisations

Use of our services is at your own discretion.

7. Intellectual Property

All content, text, graphics, and materials on this website are the property of NK MOVE LTD.

Reproduction or use of any content without written permission is prohibited.

8. Updates to Terms

NK MOVE LTD reserves the right to amend or update these Terms & Conditions at any time.

Changes take effect immediately after they are posted on this website.

9. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: info@nkmove.co.uk

TERMS & CONDITIONS

Agent Transparency & Ethics Statement

NK MOVE LTD

NK MOVE LTD is committed to delivering transparent, ethical and student-centred educational consultancy services, in full alignment with the professional standards of UKCISA, BUILA, UCAS and UK university partner requirements.

Our Commitment to Students

- We provide accurate, impartial and up-to-date information about UK universities, courses and application pathways.

- Our advice is based solely on the student’s academic background, career goals and best interests.

- All services offered by NK MOVE LTD are completely free of charge to students.

- We do not request or accept any payments or fees from students at any stage of the process.

Transparency Regarding Commissions

- NK MOVE LTD may receive a commission or administrative fee from partner universities or educational institutions when a student we support successfully enrols.

- Any commission received does not influence the advice, recommendations or guidance we provide.

- We remain fully committed to recommending only those institutions and programmes that best fit the student’s needs and aspirations.

Ethical Standards and Professional Conduct

- We operate with honesty, integrity and full transparency in all interactions with students and partner institutions.

- We do not guarantee admission, funding or visa approval — final decisions are made solely by universities, awarding bodies and UKVI.

- We comply with the Consumer Protection from Unfair Trading Regulations (UK) and ensure that all information provided is clear, accurate and not misleading.

- We follow the UKCISA and BUILA codes of ethical conduct for education agents.

Continuous Improvement

We actively review and update our processes to ensure high-quality, ethical and student-focused support at every stage of the application journey.

Agent Transparency & Ethics Statement

COMPLAINTS POLICY

NK MOVE LTD

NK MOVE LTD is committed to providing high-quality services to all students. If you are unhappy with any part of our service, we encourage you to let us know as soon as possible so we can resolve the issue quickly, fairly, and professionally.

1. Purpose of This Policy

This Complaints Policy explains:

- how you can make a complaint

- how we will handle your complaint

- the timeframes you can expect

- your rights

Our goal is to resolve all issues promptly and professionally.

2. How to Make a Complaint

You can submit a complaint through any of the following:

Email: info@nkmove.co.uk

Phone: 07448052561

Please include:

- your full name

- contact information

- description of the issue

- any relevant documents or screenshots

3. Complaint Handling Process

Step 1 – Acknowledgement

We will acknowledge your complaint within 3 working days.

Step 2 – Investigation

We will review the issue, contact any involved staff, and gather relevant information.

This process usually takes up to 10 working days.

Step 3 – Response

We will send you a written response explaining:

- the findings of the investigation

- the decision made

- any actions taken to resolve the matter

If we need more time, we will notify you.

4. If You Are Not Satisfied

If you are unhappy with the outcome, you may request the complaint to be reviewed by a senior member of NK MOVE LTD.

A final decision will be issued within 10 working days of your request.

5. External Escalation

As an educational consultancy, we are not directly regulated by an ombudsman.

However, if your complaint involves a university or UCAS, we will help guide you on how to escalate the matter to:

- The University's official complaints department

- UCAS Customer Service (if related to the application process)

6. Confidentiality

All complaints are handled confidentially and in accordance with UK GDPR regulations.

7. Continuous Improvement

We record and review all complaints to ensure improvements in our services.

If you have any questions regarding this policy, contact:

Email: info@nkmove.co.uk

COMPLAINTS